Finding a high-quality furnace repair service in Boise, ID, is critical when your heating system needs to be fixed. We’ve explained the reasons for hiring a furnace repair contractor. But when it comes to knowing who to call, there are a few considerations. Only a professional who’s qualified for heating repair can get the job done successfully. Below, we’ll explain how to find the right contractor and what traits to look for.

Check Reviews and Ratings

The first way to gauge a heating contractor’s quality of service is to see its reputation. Check on sites such as Yelp, Angi, and Google Business. When you find a few well-rated companies, read about each customer’s experience. It helps to determine if they had a similar problem to yours and if the company was able to resolve it. Also, check for Better Business Bureau accreditation; the company should have a B+ rating or better, but you should also look for whether any complaints have been filed.

Ask for Recommendations In Your Network

If you know a friend, neighbor, coworker, or family member who has recently hired a furnace repair company, ask for their opinion. An honest opinion about the work performed can help determine if you’ve found the right contractor. A referral from a close connection can be your best asset. It’s most helpful when your referral has the same perspective of affordability and service quality as you (especially if a technician was able to resolve unforeseen issues).

Check the Company’s License and Certification

Licensing and certification requirements vary by state. To perform furnace repair in Idaho, a contractor must be state-licensed, which requires work experience and passing an exam. At Express Plumbing Heating & Air, our technicians also have North American Technician Excellence (NATE) certification, which means they must meet high quality standards in the materials they use and the work they provide. Our team also works with some of the industry’s most reputable brands.

Verify the Company’s Credentials

Aside from licensing and certification, look for important details such as:

  • The Company Is Insured: Even the most competent furnace repair professionals make mistakes or have accidents. Whether a problem occurs due to faulty hardware, a mistake, or negligence, the company’s insurance policy will protect you from liability and having to pay for damages.
  • Length of Time In Business: Don’t hire a contractor no one has ever heard of. Look for a company that’s been around for at least five to 10 years; it’s likely to have a history of successful projects and satisfied customers.
  • Technicians Are Properly Vetted: Many homeowners are wary of letting strangers into their homes. Some furnace repair services in Boise, ID, require technicians to be background-checked and drug-tested, which helps ensure customers’ peace of mind.

Ask Other Home Services Professionals

Even if a professional you work with doesn’t specifically repair furnaces, they may know someone who does. At the very least, they may have access to resources the average person doesn’t. They can be a plumber, electrician, or an air conditioning repair technician. But it always helps to ask; if they don’t have an immediate answer, they can point you in the right direction.

Ask Questions That Test Their Knowledge

A technician should provide detailed, honest answers and sound like they know what they’re talking about. They should explain the problem in clear terms, along with the options for resolving it. If they don’t seem knowledgeable about furnace repair, find someone else. A contractor should be confident in their abilities and expertise.

Schedule an In-Home Inspection

A cost estimate over the phone isn’t accurate enough. The company should offer to send someone to your home to evaluate your furnace in person. It allows them to determine the problem and provide an exact estimate. Most reputable furnace contractors will provide an inspection for free. Once you receive an estimate, get it in writing as part of a signed contract. Therefore, you know what the repair bill will be.

Inquire About Financing Options

Experienced furnace repair contractors understand the financial impact of their services. Aim for the fairest offer when vetting a company. The lowest offer often means it’s cutting corners, while the highest offer can mean the company is overpricing its services or providing ones you don’t need. If the contractor offers flexible financing options, coupons, and other opportunities to save, you can argue it’s looking out for your best interests.

Contact Express Plumbing, Heating & Air

We are the most dependable provider of furnace repair services in Boise, ID. Our technicians are NATE-certified and can perform any type of furnace repair. Homeowners throughout the Treasure Valley can count on us when their heater underperforms, overheats, makes unusual noises, or works less efficiently. Our team has local expertise, is fully trained and licensed, and delivers prompt, reliable service. To request a heating repair, schedule a visit online or call (208) 203-7421.

Brad Jordan

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