Every interaction will leave a mark. Go beyond what is usual and create an experience that is positive and memorable. So much so that the client will remark to their friends and family. WOW the client with your actions and customized, relevant solutions-based approach.
The ultimate goal is a lasting relationship. We are professionals and set high standards of performance for ourselves and others. We expect excellence from ourselves, just as our clients expect it from us. We measure results and reward those who deliver.
Be honest. We honor our commitments. We follow through with what we say we’re going to do; this behavior is critical in building trust.
“Phenomenal service by Doug! He was very efficient, knowledgable, and extremely polite. Would definitely recommend Express Plumbing Heating & Air. Thank you, Doug!”
- Katlyn G.“All employees are extremely professional, courteous and accommodating in every aspect of their job within the company. I highly recommend them for any plumbing problem.”
- Amy O.“Greyson was very communicative and explained exactly what the issue was and what needed to happen. He was super friendly and we really appreciate his awesome work!”
- Juli J.Have an open mind to learning and new possibilities. Have a growth mindset. Constantly push yourself to challenge yourself and get outside your comfort zone.
Have fun and enjoy the moment. Be present and in the Now. Life is short, life is precious. Yesterday is history, tomorrow is a mystery, but today is a gift. That is why they call it the present. Be happy with what is going right. Focus on progress, measure backwards.
Genuinely care for others and their overall well-being. We are great listeners, and we use our words to inspire and build people up. We are kind and encouraging. We do the right thing by taking care of safety, health, quality, and reliability concerns in our client’s home. We treat each other with respect.
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